Packages over 70 lbs:

 

  • Most purchases over 70 lbs. are shipped Common Carrier / LTL (freight).
  • Heavy items that ship Freight will be delivered on a pallet or in a crate.
  • Large items typically ship between 3-5 business days.
  • Once shipped, transit time will depend on delivery location, but can range between 2-5 business days.
  • Some locations are more difficult to access by LTL (freight) carriers and this can add additional time to the final delivery date.
  • Make sure to include an accurate phone number at the time of purchase.
  • Once the shipment reaches the destination terminal (the shipping facility closest to the order destination), the carrier will contact you at the phone number provided to arrange a delivery appointment.
  • If a delivery appointment is scheduled, but is missed by the customer, the customer is responsible for covering the re-delivery fees. These rates will vary depending on location, size, weight and the freight carrier.
  • If an address change is requested after shipment, there may be re-consignment charges based on the new destination. These rates will vary depending on location, size, weight and the freight carrier.
  • Upon delivery, it is the buyer’s responsibility to unload, carry the product into the destination and assemble (if assembly is required).
  • Two or more people may be required to unload shipment and this is not the responsibility of the truck driver.
  • Lift-gate Service can be requested for an additional charge.
  • If any of the boxes appear to be damaged or the box count on the Bill of Lading (BOL) is different than what was received, note this information on the document and have the driver initial next to the issue.
  • Noting any issues at the time of delivery eliminates the obligation from the receiver and expedites the claims process exponentially.
  • Orders shipped LTL only have a 10-day return period. Buyer is responsible for scheduling return freight and will not be reimbursed original freight cost. Only un-opened items can be returned.

Packages under 70 lbs.

  • Most orders will be shipped within 2-3 business days, if for any reason there may be an additional delay we will contact you at the time of your order.
  • These items will ship via UPS ground or USPS Priority or First Class.
  • If there are shipping restrictions for your address, please let us know before or at the time of purchase so that we can accommodate your needs.
  • Changing the delivery address after shipment will require additional charges. These charges will be determined by the destination, shipping method and item weight Special shipping requests may require additional charges. If an additional charge is required due to a special request, we will email you prior to shipment for approval of any additional charge.
  • Free Shipping is only included with original outbound order.
  • Buyer is responsible for return shipping costs in the event of a return or exchange request. Returns are accepted for up to 15 days on any of these product.